What should I do if my passport is lost or stolen in Abu Dhabi?

 

If your passport is lost or stolen in Abu Dhabi the following procedures must be followed:

• If your passport has been stolen (not just lost), you should report the theft to the nearest police station.

• Report the loss to the Investigation Section (on the 1st floor) of the Abu Dhabi Immigration Department on Al Saada Street (number 19 on the attached map). If you are visiting Abu Dhabi, you should take with you a copy of your passport (if you do not have a copy, the Embassy may be able to assist you). If you are resident in Abu Dhabi, in addition to the passport copy, you should take with you a letter from your sponsor stating that he is not holding your passport (specimen available in immigration department), a copy of your company’s establishment card and their trade license.

• The Immigration Department will provide you with a preliminary loss report and instructions to advertise the loss in a local newspaper. This report needs to be stamped by the Civil Court, the Public Prosecutor’s Office, the Sharia Court (all located in Sharia Court Complex, behind Carrefour in the old airport road ‘Rashid bin Saeed Al Maktoum Street’ No2) and the Co-ordination Section of the Security Affairs Administration, located in Madinat Khalifa Police Station. This procedure may take some time but unfortunately, under UAE regulations, it is compulsory.

• After receiving all of the stamps and advertising the loss in a local newspaper, you should return to the Immigration Department along with a copy of the newspaper article. You will then receive two certificates addressed "To Whom It May Concern Passport Loss Certificate". One certificate needs to be included with your passport application form. The second will need to be submitted to Immigration once you have received your new passport.

• Complete the passport application form C1 (C2 if under 16) and the LS01 form.  Both of these forms are attached or available on the website, however you will Adobe Acrobat Reader to view them.  Bring these forms, with two passport photographs, to the Consular Section of the Embassy (open from 8am – 1pm,Sunday – Thursday).  It is important to do this as soon as possible as this will reduce the risk of someone stealing your identity or attempting to enter the UK using your passport.  We will then cancel your old passport and issue you with a new one within ten working days.  The cost of your new passport will be AED833 for a 32 page passport, AED1008 for a 48 page passport of AED532 if under 16 years old.

• Once the passport has been issued, you will need to return to the Immigration Department with the new passport and the second "To Whom It May Concern Passport Loss Certificate". The Immigration Department will then issue you with an out pass, if you are in Abu Dhabi on a visit visa, or re-issue your residence permit if you are a resident in Abu Dhabi.

• Please Note: Abu Dhabi Immigration will only issue an out pass if you entered the UAE in the Emirate of Abu Dhabi. If you entered in any other Emirate, such as Dubai, you will need to go to the Immigration Department of that particular Emirate to obtain the out pass. Similarly,residents will need to go to the Emirate in which their original residence permit was issued.

What if I later find a passport I have reported lost or stolen?

If overseas, you should return it to the nearest British Embassy as soon as possible and complete recovery form R01.  If you are in the UK you should return your passport to the nearest Identity and Passport Service Office.

Once you report your passport as lost or stolen, the passport is electronically canceled and you are not able to use it as legal proof of identity,nationality or for any other legal purposes.  You must not use it to travel, as this may cause the passport to be impounded by the Immigration Service at a UK port or airport and, if attempting to travel overseas, you could face deportation or arrest.  You must also not use it as a means of identification, as this may be detected as a potentially fraudulent act.

Useful number:

Abu Dhabi Immigration – 600 5 22222

 

What should you do if your passport is lost or stolen in Dubai?

 

If your passport is lost or stolen in Dubai you need to do three things:

•    First, report the theft/loss to the nearest police station

•    Second, come to the Embassy to apply for a new passport

•    Third, return to Dubai Immigration so they provide you with the appropriate exit stamp

Procedures for these three steps are set out below.

Procedure with Police  (website:www.dubaipolice.gov.ae)

The police will require the following:

   •   Two recent passport size photographs

   •    A copy of the lost passport (if any)

   •    In case the lost passport belongs to a minor, sponsor (father or mother) should be present

   •    A printed,stamped letter from the company and copies of the company’s Trade License and the Establishment Card (only for expatriates on company’s sponsorship)

   •    A letter from the sponsor showing his/her signature and a copy of the sponsor’s passport(only for expatriates on an individual’s sponsorship)

1.             You must go to the police station closest to your residence/hotel, fill out a special form and submit the above listed documents. Return the next working day to collect the police report. (If you are on a visit visa you only require the first two above.  If you face problems with the police on eg the ID you have available to support your identity, please contact the Embassy as we can provide a letter confirming your passport details.  As part of that process, you will need to personally attend the Embassy offices to have your photo taken here.  There is a fee for this letter).  

2.             Take the police report and go to the Naturalisation and Immigration Department (DNRD) (Tel: 04 3980000, you can download a location map from the following link http://www.dnrd.gov.ae/Dnrd/Inquiries/Contact Us), to check if your passport has been found and deposited there. If not found,have the police report stamped and signed by DNRD.

3.             Next, go to the Public Prosecution Department (Tel: 04 3346666, you can download location map from the following link http://www.dxbpp.gov.ae/en/blue/Location.asp) to check if your passport has been found and deposited there. If not found,have the police report stamped and signed.

4.             Take the stamped police report and go to the General Department of Investigation  (Tel: 04 321400, you can download a location map from the following link http://www.dubaipolice.gov.ae/dp/english/e_services.jsp?Page=A26&orgn=CON). Submit  the police report and the sponsor’s letter.  You will be asked to pay a small fee in Dhs.  A report is issued within two days recommending for issue of a new passport from your embassy or consulate.   You need to bring this report to the Embassy.

Procedure with Embassy

1.             Complete the passport application form C1 (C2 if under 16) and the Lost/Stolen Passport form LS01.  Both of these forms are attached or available on the website.

2.             Bring these forms, with two passport photographs, to the Consular Section of the Embassy (open from 8am – 1pm, Sunday – Thursday).  It is important to do this as soon as possible as this will reduce the risk of someone stealing your identity or attempting to enter the UK using your passport.  We will then cancel your old passport and issue you with a new one within ten working days.   You will need to pay in cash dirhams.  For current fees, please visit our website www.ukinuae.fco.gov.uk.

Procedure with Naturalisation and Immigration Department

1.             Once the passport has been issued, you will need to return to the Immigration Department with the new passport and the original police report. Immigration will then take the necessary steps to allow you to leave the country, including issuing an “out pass”.

2.             If your lost/stolen passport contained a UAE residency visa you should submit your new passport along with your original police report and visa application to Naturalisation and Immigration Department.  They will issue you with are placement visa.

Please Note: Dubai Immigration will issue an out pass only if you entered the UAE in the Emirate of Dubai.  If you entered in any other Emirate,such as Abu Dhabi, you will need to go to the Immigration Department of that particular Emirate to obtain the out pass.  Similarly, residents will need to go to the Emirate in which their original residence permit was issued.

What if I Later Find a Passport I have Reported Lost or Stolen ?

If overseas, you should return it to the nearest British Embassy as soon as possible and complete recovery form R01.  If you are in the UK you should return your passport to the nearest Identity and Passport Service Office.

Once you report your passport as lost or stolen, the passport is electronically canceled and you are not able to use it as legal proof of identity, nationality or for any other legal purposes.  You must not use it to travel, as this may cause the passport to be impounded by the Immigration Service at a UK port or airport and, if attempting to travel overseas, you could face deportation or arrest.  You must also not use it as a means of identification, as this may be detected as a potentially fraudulent act.

If you are overseas, report the incident to the local police as soon as possible and obtain a police report in the cases of stolen passports.

Following this immediately inform the nearest British Consulate, this will reduce the risk of someone stealing your identity or attempting to enter the UK on your passport. Send or take a copy of the police report along with a completed LS01 form to the Consulate who will then be able to cancel your passport.

If you are in the UK, contact the Identity and Passport Service (IPS) on their Passport Advice Line 0870 521 0410 for guidance.